Q: Can I directly order from your company, instead of Amazon? Any wholesale price?
A:Please contact us for more detail.
Q:My tailgate backup camera was installed easily but it does not work?
A: 1) Check if trigger wire is needed for the display (read the display manual).
2) Check if the power source connected correctly
3) Use different display with RCA connector (such as TV) to test the camera to identify where the issue is.
Q: Any special tools I need for installation?
A: You may need panel remover, electric drill and drill bit, socket etc.
Q: My display already have guideline, how to turn off the guideline of the camera?
A: There is green (or blue) tiny wire next the camera side, cut or connect the tiny wire is the switch to turn on/off the guideline
Q:The guideline is off the center, any way to adjust it?
A: The guideline is fixed within the camera, if the camera is off the center, the guideline will be off the center. Get used to it or turn off the guideline.
Q: I have a license plate camera and would like to replace it with tailgate backup camera, can I use the extension cable already routed under the trunk to save time?
A: We realized this demand and redesign the kit to be compatible with other aftermarket backup camera. The new design will have different extension cable to previous generation product.
Q: I recently purchased another kit to replace my previous one and found cable are different, how can I use the previous extension cable?
A: 1) No need for new purchase, you can contact us for accessory (not full kit). return your order to us for refund.
2) We have the camera for previous generation cable.